By definition, an incident is an event that could lead to loss of, or disruption to, an organization’s operations, services or functions 1. If no management adequately, it can grow into an emergency or a crisis. Incident management aims at limiting the potential for disruption to operations generated by this event and at returning to business as usual as rapidly as possible. Without effective incident management, an incident can disrupt business functions and monopolize a number of the company resources to deal with the situation.
On November 20 2015 heavily armed Islamist extremists attacked the luxury hotel Radisson in Bamako, Mali. This establishment was favored by an international clientele, including businessman traveling on a mission to this country. During the day-long attack, 21 people were killed while a number of others were confined inside their room, with the extremists moving in the hotel while fighting Malian and French special forces. Among those were three Canadians in town for meetings. Some of the clients were able to establish and maintain contact with outside officials who help them through with the ordeal. The information provided and the emotional support was greatly prized by these people who remained continuously afraid that their door is forced open by militants.
March 2nd, 2018 another attack occurred in Ouagadougou. Let’s pray for our friends and make sure to be well prepared.
Companies may develop their in-house incident management capacity, or they can select to outsource to a specialized and reputed organization. Pro-Active Risk Management offers this service:
Travel policy for Corporation: Click here: https://benoit-grenier.com/2015/03/29/executive-protection-for-business-travel-security-policy/
1. UK, Small Business Service, Kingsgate House, 66-74 Victoria Street, London SW1E 6SW, “What qualifies as an ‘incident’? | Business Link”. webarchive.nationalarchives.gov.uk. Archived from the original on 2011-06-15. Retrieved 2018-01-04.